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FAQ

  • Where are the apartments located?

    The majority of our apartments are located near the main square in Krakow right in the heart of the city on the Szczepanski Square. There are, however, a few which are also located in other areas of the city. For the precise location of an apartment you please check the apartments individual descriptions or e-mail us.

  • What makes these apartments so attractive?

    Our apartments are very attractive for several reasons. Firstly they are large, very comfortable, fully furnished individual apartments. In each you will find a fully equipped kitchen, bathroom and living room. Secondly they are much larger than the average hotel room and offer all the comforts of a home. Thirdly they are located right in the heart of the city.

  • What are the apartments equipped with?

    We try our best to ensure that you feel right at home in our apartments. That is why the apartments are equipped with TV’s (majority have satelite television) and a washing machine ( exept studio ). In the kitchen you will find a microwave, fridge, kettle, toaster and a stove. Also in each apartment there is a hair drier, an iron and an ironing board for your convenience ( exept studio ). In each apartments  there is also wireless internet in the building.

  • What time is check-in and check-out?

    Check-in is at 2pm and check-out is by 11am. If you plan to leave at a later time, you may leave your luggage at our office on Szczepanski Square. Please arrange this with us beforehand to ensure that someone will be in our office to assist you when you are leaving and picking up the luggage, as our office is not open 24/7.

  • Can you access the apartments by an elevator?

    Only some of the apartments are accessible by elevator. Please check the individual description of the apartment to see if it is accessible by elevator or e-mail us. Generally majority of buildings in the old town in Krakow do not have elevators.

  • Are bed sheets and towels provided?

    Yes. In addition if you stay with us longer than three days, we will change your towels and during stay longer 7 days we will change also bedsheets.

  • Are there additional cleaning costs for the apartment?

    The one thing which is not included is the Local Tourist Tax.  The fee to be paid upon arrival in addition to the price of the apartment is 1,60 PLN per person per night - other then that everything is included.  If you stay with us for over three days there is a cleaning service provided. If you wish to have additional cleaning service, you may do so at an additional charge.

  • What are the conditions for a reservation?

    In order to confirm your reservation you must make a deposit equivalent of 1 night. Only under special circumstances we confirm a reservation without a deposit, however, that is left to our discretion. You may make a deposit through a money transfer or with a credit card. Reservations without a deposit are considered tentative.

  • How may I make a reservation?

    There are two ways to make a reservation. You may reserve an apartment direcetly online, of if you are not sure you may email us the details of your trip (date or arrival, date of departure, number of guests and size of the apartment) and we will reply with proposals of availability.We will respond within a maximum of 12 hours.  Please e-mail us at office@aapt.pl 

  • What is the price for the rental of the apartment?

    The price for the apartment is based on a per unit price, NOT per person. The prices vary depending on the size of the apartment. We offer discounts for stays longer then seven days. If you split the cost between all persons sleeping in the apartment, it will definitely work out much cheaper than average cost of staying at any hotel. The only fee which is charged per person is the local tax and is charged upon your arrival. It is 1.60 PLN (45cents) per person/per night.

  • Is there internet and a phone in the apartment?

    All the apartments have wireless internet. None of the apartments have a telephone land line.

  • How far is it to the nearest taxi stand and a bus/tram stop?

    From the Szczepanski Square where the majority of the apartments are located, the nearest taxi stand is 100 m away and the nearest bus/tram stops are 200 m away. For other apartments please see the individual description, but they are all located in the city center are very close to bus and tram stops.

  • What is the shortest and longest amount of time that I may rent an apartment for?

    Our apartments are available for one night, a week, a month, and a year or longer. We adjust our services to accommodate your needs.

  • Are there any additional costs that I may incur?

    Everything within the apartment is included in the price. Not included are parking fees and the local tourist tax. However we do reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless behaviour.

  • Do you provide transport to and from the airport or organize any trips around Krakow?

    We do provide transportation to and from the airport. The cost varies depending on the amount of people and the airport (Krakow or Katowice). To enquire about the price or to make a reservation please e-mail us at office@aapt.pl  your date of arrival, flight number, time of arrival and airport. We also organize transport to locations like Wieliczka Salt Mine or Auschwitz. 

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